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Finally, I got approval again after hours on hold to have the first company back, and they are only covering about 2/3 of the cost, based on a clause in the contract that applies to refrigerators, not HVAC. I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay. Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home. It isn't worth the paper it is written on. Do not allow a contract with them on the purchase of your new home find another company. I have tried to like this company because a friend of mine recommended it, but it is terrible. After our most recent experience we will likely be suing them. We live in the fastest growing city in US, but yet their first response is "we have no one in your area. " Then we call to get the claim "expedited," stay on hold for an hour or more and a week later get someone out. Sometimes the companies are good, mostly they are not.

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2 We would actually lose some of our regular business customers as a result of the bad reputation we would have gotten from doing work as per the requirements of the warranty company, we would have actually in most cases been subsidizing the cost of the job, as they wanted to lock us into a pricing model from the 1960's.

Of course, fully disclose any work or replacement that needs to be done when you sell the house.

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Plus, choosing the wrong one can end up costing you even more than not having any at all.

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